Shipping policy

Shipping Policy

Order processing
Orders are normally processed within 1–3 business days after payment confirmation or COD verification. Orders placed on Sundays or public holidays are processed on the next business day.

Delivery coverage and timeline
We ship eligible products across India through our delivery partners. Estimated delivery is generally 3–7 business days after dispatch. Remote locations, large business startup kits, peak-sale periods, festivals, weather events or courier disruptions may require additional time.

Shipping charges
Applicable shipping charges, if any, are shown at checkout before you place the order. Free-shipping offers apply only when the order meets the displayed eligibility conditions.

Tracking
Once an order is dispatched, tracking information will be sent through the contact details provided with the order. Tracking updates may take up to 24 hours to appear.

Address and delivery attempts
Customers are responsible for providing a complete and accurate delivery address and reachable phone number. Address changes can be requested only before dispatch and are subject to approval. Failed delivery attempts, refusal of a valid COD order or an incorrect address may result in return-to-origin and additional re-shipping charges.

Damaged or missing packages
Inspect the package at delivery. If an item is damaged, missing or incorrect, contact vklightingindia@gmail.com within 48 hours with the order number, photos and an unboxing video so we can investigate.

Delays
Delivery dates are estimates and are not guaranteed. VK LED is not responsible for delays outside its reasonable control, but we will assist with courier follow-up.

Contact
For shipping assistance, email vklightingindia@gmail.com or contact VK LED at WZ-508/1, 1st Floor, Basai Darapur, New Delhi, Delhi 110015, India.